Company History

In October 1933, H.G. Francis and his wife Vivian began a small business installing coal and wood burning furnaces in the Ottawa area. Throughout the depression of the 30's, H.G. kept the business going by hard work and diversification and commitment to his customers. He added tinsmith and roofing services and in 1939 he began to offer plumbing services.

The distinctive emerald trucks became a familiar sight as the fleet continued to expand to serve the Ottawa area.

But the story doesn’t end there as D.R. Francis Plumbing Ltd. leads the way into the next century with innovative advances in plumbing, boilers, radiant flooring & heating systems, to new purification systems for healthier drinking water. Going beyond basic plumbing our vision for the future includes David’s own personal designs for better home living that saves on our delicate ecology and dwindling natural resources. Working for advances today, planning for a better tomorrow, the legacy lives on.
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The business continued to thrive and in the late 40's and early 50's his two sons, Reg and Hugh, joined the business which now included ventilation services. Reg's son, David, successfully brings the company into the next century as D.R. Francis Plumbing Ltd.

D.R. Francis Plumbing Ltd. is listed on the Ottawa Business Contacts Company Honor Roll and is proud to be part of the history of Ottawa.
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Code of Ethics

D.R. Francis Plumbing & Heating is a proud member of the Canadian Hydronics Council and share in the Councils code of ethics.

Canadian Hydronics Council for Hydronics Industry Code of Ethics

Preamble

The Canadian Hydronics council is dedicated to promoting the highest principles of honesty, integrity, fair dealings and professionalism in the hot water heating industry. This code of ethics sets for the standards of conduct for industry members in their dealings with their customers, among themselves, with members of related industries and with the public at large.

Article I
General Obligations

Industry members shall conduct themselves as informed, law-abiding citizens. They shall be informed of and adhere to those federal, provincial and local laws, statues, ordinances, codes and regulations applicable to the industry and to the businesses such as those dealing with consumer protection, safety, and truth in advertising.

Article II
Obligation to the Public

Industry members shall dedicate themselves to sound and competitive business practices. Specifically, they shall strive to:


  • Compete lawfully and honestly.
  • Build their businesses on the merits of their own services and abilities and not falsely disparage the products, services or abilities of competitors.
  • Accurately represent the characteristics or effects of the hydronics design.
  • Accurately represent the characteristics of effects of the hydronics installation.
  • Accurately represent the benefits of the products or services that are to be provided and the changes to be made thereof.
  • Accurately represent their credentials, training, experience and abilities and those of their employees and agents.
  • Base system performance, benefits or other promotional claims either verbal or written on factual data obtained from the designer or test performance in existence and available at the time such claims are made.
  • Avoid the omission of material facts in promoting their services if their effect would be to mislead or misrepresent.

Article III
Obligations to the Customer

Industry members shall serve their customers competently, honestly and promptly. Specifically, they shall strive to:

  • Be open and honest in their dealings with their customers and potential customers.
  • Factually represent their products and services to their customers.
  • Ensure that their products or services are properly applied and installed when they are responsible for such application or installation.
  • Respond promptly to customer complaints.
  • Provide for the availability of timely and competent service.
  • Inform their customer of the maintenance and service requirements and related costs.
  • Honour contractors and warranties without undue delay.

Article IV
Obligations to Professionalism

Industry members shall maintain and advance their knowledge and skills in the technologies utilized in the hydronics industry. Specifically, they shall strive to:

  • Ensure that their employees and agents, through continuing education, have a practical working knowledge of the capabilities of the products and services they provide.
  • Improve their own professional expertise by staying abreast of industry technological developments.
  • Adhere to and promote the business ethics embodied in this Code.

(copyright Canadian Hydronics Council 2006)

Mission Statement

Protecting the public health and our planet through advanced plumbing & heating technology.

In addition to our mission statement we also truly believe that it is our job:


  • To help people live a healthier life through clean drinking water and proper waste removal from their homes.
  • To assure that when our neighbor need help, we are there to provide 24 hour emergency service. Every customer is our neighbor!

You are the reason we are in business so we treat you with the respect you deserve.