Francis Plumbing & Heating
Ottawa's Home Comfort
Specialist
(613) 224-0041
TESTIMONIALS This page is currently being updated (it is updated weekly) please check back shortly for the most current listing of our customer responses. Here are just a few plumbing & heating testimonials that customers have shared with us recently: ** I am new to Canada and recently moved into a new house. My husband and I were upset to find out that we had a
leaky toilet to deal with immediately upon our arrival here. We called up Francis Plumbing and they set up a
same-day appointment. Our service technician, *Shane Delany*, arrived early and assessed the problem right away. He
came back first thing the next morning and a new toilet was installed and ready to be used in less than an hour. I
wanted to thank Shane and let his company know that we will definately be using Francis Plumbing again in the
future for all of our plumbing needs. Thank you for such great service! ** I just wanted to let you know again how impressed I was with the services provided by Nick and Dan over the past
two days. They were both very professional, considerate, and courteous. They took the time to keep us up-to-date
with regards to the progress of the renovation job and patiently explained any issues that arose. The contractor
that was doing some work in the basement also commented on their professional attitude and workmanship.They are
exemplary employees, something we see little of these days. So, thank you to you both. ** I must tell you that I am very happy with the quality of the work your company did. It isn't easy to retrofit the plumbing in a century-old house, but your team did an excellent job. I was particularly impressed by the care they took to avoid any unneccessary damage to the walls and ceilings. They were also very good about cleaning up after themselves. I had received lower estimates from other plumbing companies, but I chose Francis to do the work because you have a very good reputation. And now... I know why! I will recommend you enthusiastically to other home-owners. Thank you, C. Blanchfield - Churchill Ave. Ottawa, ON ** Hi Dave, I'd like to take a quick moment to let you know how great Sean and Derek were during our installation. Timing turned out perfectly. Sean and Derek both worked intensely hard throughout the project. Derek laid out the pipes with forethought and with perfection. Derek followed up with a systems check and gave me clear instructions. They were a smooth team, detail-oriented (great clean-up) and very professional. I'd recommend a little extra something to recognize how well they're representing you Dave. We've worked with a half dozen plumbing compaines, and you guys are the best. Thanks for the great NTI system boiler/heater install. We'll keep in touch for our next projects. Eric Kurtz - Cumberland St. Ottawa, ON ** Thank you so much for talking me through the steps about the possibily clogged drain. Thank you most especially for sending Nick, a most worthy successor to the wonderful Jerzy. Nick sorted out the drains (clogged with hair and guck), two poorly draining toilets, and offered sensible advice for the next steps. He also installed the new taps in the kitchen sink and left the house spotless (in the usual Francis fashion)! He even suggested a service agreement and we were so impressed by him that we signed up on the spot. As we are just moving into the house after 10 years absense, it is good to find that the reliable, excellent services of Francis Plumbing is still around. With kind regards and thanks for your assistance, Suzanne Mooney - Ottawa, ON ** I just had Nick in to fix a blocked toilet and I just wanted to say I was completely impressed with the service by your guys at the office for sending him out so quickly and his service here. It was really really good and I'll certainly be recommending your firm and Nick to anybody who asks be about plumbing. Pat Williams - Ottawa, ON ** You sent someone this morning to replace my hot water tank. The guy was on time and everything went well, by noon it was all done and now I have hot water. Thank you for a great job, I will recommend you and call again if I ever ned any plumbing work. Nicole Brousseau - Timberview Nepean, ON ** Thank you! The technicians were on time, very professional and did a great job! I am having them do more work for me in the future. Philip Payette ** Dear Dave, This letter is to thank Ken for the excellent work he has performed. Working on the pipes in an old house is not an easy job and Ken has certainly gone beyond the call of duty to ensure that all the problems are fixed. Ken worked from 9am till 3pm without a break. He was determined to fix the problem and he did. I appreciate his professionalism and excellent customer service approach. Sincerely, Evelyn Stone ** Dear Mr. Francis, Thank you, very much for your kind assistance and an innovative approach to resolving the heating problems I was experiencing in the past winters. Regards, Ludwig Chelkowski ** Good morning Dave, I would like to say your guys were great – explained everything, were a pleasure to have in our home, and Jamie
fixed up the run on the kitchen ceiling and it looks great. I will recommend you guys. ** Hi Dave, I wanted to thank you for the great plumbing service we have received from you for our last few repairs. The ladies on the phone are knowledgeable and always prompt with scheduling service calls and the boys are efficient and productive on site. We look forward to working with you in the future. Kind regards, ** Hi Dave, Just like to say that Shawn did an amazing job installing my new tankless hotwater heater. He really knows his stuff and he worked without stopping all day long. He was also great at answering my questions while he was working and it didn't slow him down at all. Thanks again, Greg Scorsone - Ottawa ON **
YOUR FEEDBACK Francis Plumbing & Heating takes great pride in the services we provide to you, our neighbors in the Ottawa region. We welcome ALL feedback from our customers whether positive or negative as this information allows us to continue making improvements. No company is flawless, but we strive to be the very best Plumbing & Heating company in Ottawa and thus we depend on these comments from our customer in addition to backing up every job that we do with our unmatched customer satisfaction guaranty. We guaranty you will be satisfied with our services! See our Guaranty & Code of Ethics for more details about our customer satisfaction guaranty and our committment to you. After all, you are not only our customer, but you are our neighbors & friends!
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