Our Flat Rate Pricing Policy 

Our company takes customer service and professionalism to the highest level with our flat rate pricing. We do not charge the customer by the hour, we charge the customer by the job.

Here is why flat rate pricing (also called Customer Assurance Pricing) is better:

• You the customer get an upfront quote before any work is done so you know what it will cost before the job even starts. 
• You get to decide whether you want to go ahead with the work as per the quote given 
• The price you receive is the price you pay – no hidden surprises 
• Our flat rate prices are based on having the work completed in a timely professional manner by a licensed and certified plumber that meets and/or exceeds industry standards and Provincial & Federal plumbing codes. 
• Our flat rate pricing is modeled from our higher standards Code of Ethics 
• You never pay more for a slower plumber 

What others charge is time and materials – here is why that kind of pricing actually costs you more:

• Unscrupulous plumbers may work slower to add on hours to the labour costs  
• You pay MORE for incompetence - Uneducated and inexperienced plumbers cost you more by taking longer to complete the work  
• You pay MORE for the plumber to run back to the shop to get parts or tools he forgot.  
• You are left fretting in uncertainty - never knowing how much it is really going to cost until the plumber hands you the bill.  

We believe that no customer should have to worry about how much the bill will be while trying to get their home cared for. Our flat rate prices give our customers peace of mind through assured pricing. 

Click on any categories below to learn more about each of the many plumbing services we offer by licensed & insured plumbers:

• Plumbing services 
• Plumbing flat rate pricing 
• Plumbing inspections 
• Plumbing renovations and home improvements 
• New home plumbing from designing to final construction 
• Hot water tanks (water heaters) 
• • Energystar high efficiency water heaters
• Tankless water heaters 
• • Tankless Rebates & Credits
  • Tankless do they work in Canada? 
• Gas Connections; disconnect & hookups  
• Guarantees  
• Lifetime Service Agreement
• Testimonials
• Mission Statement & History 
• Code of ethics 
• Tutorials  
• News and tips: the latest information, consumer warnings & newest technologies 

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© 2009 D.R. Francis Plumbing & Heating Ltd.