Code of Ethics 

D.R. Francis Plumbing & Heating is a proud member of the Canadian Hydronics Council and share in the Councils code of ethics.

Canadian Hydronics Council for Hydronics Industry Code of Ethics 

Preamble 

The Canadian Hydronics council is dedicated to promoting the highest principles of honesty, integrity, fair dealings and professionalism in the hot water heating industry.  This code of ethics sets for the standards of conduct for industry members in their dealings with their customers, among themselves, with members of related industries and with the public at large.

Article I 

General Obligations 

Industry members shall conduct themselves as informed, law-abiding citizens. They shall be informed of and adhere to those federal, provincial and local laws, statues, ordinances, codes and regulations applicable to the industry and to the businesses such as those dealing with consumer protection, safety, and truth in advertising.

Article II 

Obligation to the Public 

Industry members shall dedicate themselves to sound and competitive business practices. Specifically, they shall strive to:

Compete lawfully and honestly.

Build their businesses on the merits of their own services and abilities and not falsely disparage the products, services or abilities of competitors.

Accurately represent the characteristics or effects of the hydronics design.

Accurately represent the characteristics of effects of the hydronics installation.

Accurately represent the benefits of the products or services that are to be provided and the changes to be made thereof.

Accurately represent their credentials, training, experience and abilities and those of their employees and agents.

Base system performance, benefits or other promotional claims either verbal or written on factual data obtained from the designer or test performance in existence and available at the time such claims are made.

Avoid the omission of material facts in promoting their services if their effect would be to mislead or misrepresent.

Article III 

Obligations to YOU the Customer 

Industry members shall serve their customers competently, honestly and promptly. Specifically, they shall strive to:

Be open and honest in their dealings with their customers and potential customers.

Factually represent their products and services to their customers.

Ensure that their products or services are properly applied and installed when they are responsible for such application or installation.

Respond promptly to customer complaints.

Provide for the availability of timely and competent service.

Inform their customer of the maintenance and service requirements and related costs.

Honour contractors and warranties without undue delay.

Article IV 

Obligations to Professionalism 

Industry members shall maintain and advance their knowledge and skills in the technologies utilized in the hydronics industry. Specifically, they shall strive to:

Ensure that their employees and agents, through continuing education, have a practical working knowledge of the capabilities of the products and services they provide.

Improve their own professional expertise by staying abreast of industry technological developments.

Adhere to and promote the business ethics embodied in this Code. (© Canadian Hydronics Council 2006)

CHC - Canadian Hydronics Council  http://www.ultimatecomfort.ca/main.html

CIPH - Canadian Institute of Plumbing & Heating   http://www.ciph.com/

CSSA - Canadian Sanitation Supply Assoc.  http://www.cssa.com/

HPAC - Heating Plumbing Air Condition Magazine   http://hpac.sartech.ca/

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